Notation based on the Act on Specified Commercial Transactions

Refund and Return Policy

Our refund/return policy is 7 days. If more than 7 days have elapsed since your purchase, we will not be able to accept a full refund or exchange. To be accepted for return, the item must be unused and in the same condition as when you received it. They must also be in their original packaging. Several types of merchandise cannot be accepted for return. Perishable items such as food / flowers cannot be returned. We also cannot accept items such as parcels, hygiene products, hazardous materials, flammable liquids or gases.

[ Other non-returnable items ]

• Gift card
• Downloadable Software Products
• Certain health and personal care products
• Products or goods with obvious signs of use.
• Items that are not in their original condition / damaged / missing parts due to reasons not attributable to our negligence.
• Merchandise that has been in the warehouse for more than 7 days after delivery.
• Receipt or proof of purchase is required for returns.
• Refunds may only be partial.

Refund Policy

After your return is received and inspected, we will send you an email notifying you that we have received your returned merchandise. You will also be notified of the approval or disapproval of your refund. If your refund is approved, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days. If you prefer, we can also issue the refund by wire transfer to a bank account of your choice.

[ Confirmation of Refund ]
◯ If you have not received your refund, please double check your bank account.
◯ If your refund was processed by credit card, please contact your credit card company.
◯ Please note that it may take some time for the refund to be reflected.
◯ If the refund cannot be confirmed through the above procedures, please contact us.

[ Refunds for Sale Items ]
◯ Refunds are available for regular priced items only. Sale items are not refundable.

Replacement of goods

Product exchanges will only be made in the case of defective or damaged products.
◯ Since most of the products on UNDULATION and Yokohama Ginreicannot be reproduced or re-produced, product exchanges will be handled for products of equivalent quality.

Return Policy

◯ To return a product, please mail the product to the following address.
◯ You are responsible for the shipping costs of returning the product. Shipping charges are non-refundable.
◯ Depending on your location, the time it takes to receive the exchanged product may vary.
◯ If you are returning a high value item, please consider using a trackable shipping service or purchasing shipping insurance.
>> We do not guarantee receipt of returned merchandise.